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Bamboo Partners with InDrive to Enhance Payment Efficiency and Driver Satisfaction in Latin America

The strategic collaboration aims to drive cost efficiency and deliver personalized support for InDrive's operations in key Latin American markets.

Bamboo, a leading cross-border payment solutions provider, is pleased to announce its partnership with InDrive, a rapidly growing ride-hailing and urban services platform operating across Latin America. The alliance is set to address significant challenges faced by InDrive, helping the company enhance its payment ecosystem while driving cost efficiency and user satisfaction.

Addressing critical operational challenges

Before partnering with Bamboo, InDrive was focused on enhancing its cost optimization efforts and improving the efficiency of its payment processes. The goal was to ensure timely resolutions to any operational issues that could impact driver satisfaction. With Bamboo’s dedicated support and tailored solutions, InDrive has been able to address these priorities, leading to a more seamless payment experience for both the company and its drivers.

 

How Bamboo transformed InDrive's payment processes

Bamboo stepped in to support InDrive by optimizing its range of payment methods, a crucial factor in improving the company’s cost structure. In addition, Bamboo provided InDrive with a dedicated support team, ensuring rapid response times to daily operational issues. This personalized approach not only enhanced the efficiency of the payment process but also significantly increased driver satisfaction by addressing their concerns more promptly.

“Our partnership with Bamboo has been an important step in optimizing our processes in Latin America,” said Vasilii Everstov, Head of Fintech at InDrive. “Their solutions have allowed us to reduce costs and improve the efficiency of our payment operations. Bamboo provides us with reliable tools for instant payments and modern support, enabling us to deliver a stable and user-friendly service to our customers and drivers. Their flexible approach helps us quickly adapt to our needs, ensuring seamless operation of our platform.”

The Bamboo advantage: transparency, flexibility and customized solutions

What sets Bamboo apart in this partnership is its unique ability to offer tailored support, cost optimization solutions, and its unwavering commitment to transparency. With a deep understanding of the Latin American market, Bamboo’s flexible approach ensures that InDrive can deliver a seamless experience to drivers, providing reliable and uninterrupted payment processing that keeps the business moving smoothly.

“At Bamboo, our goal is to empower businesses to thrive in local markets in LATAM with solutions that are not only seamless but also fully compliant,” said María José Cabrera, COO at Bamboo. “We pride ourselves on our transparency, flexibility, and ability to build customized solutions that adapt to the unique needs of our partners like InDrive. Our focus is to enable global merchants to expand their reach and impact across the region, with the confidence that they have a partner committed to their success.”

 

Expanding Operations Across Latin America

Currently, the partnership focuses on optimizing payment solutions in Mexico, Chile, Peru, Colombia, and Argentina. Looking ahead, Bamboo and InDrive aim to expand their collaboration to new markets across Latin America, enhancing the financial tools available to users on the platform. Bamboo continues to play a strategic role in supporting InDrive’s growth and its ongoing innovation in the fintech space.

About InDrive

InDrive is a global mobility and urban services platform operating across 46 countries. Recognized as the world’s second most downloaded ride-hailing app in 2023, InDrive offers a customer-centric approach to mobility services. Focused on delivering reliable and affordable rides, InDrive aims to revolutionize the ride-hailing experience through continuous innovation and a commitment to excellence in service. More at www.indrive.com  

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