SUCCESS CASE
Ontop transform payroll operations in Latin America with Bamboo’s real-time payment solutions
In the competitive landscape of payroll and workforce management, speed and reliability are non-negotiable. Ontop, a leading global hiring and payments platform, teamed up with Bamboo to tackle payroll delays in Latin America.
The result? A seamless, real-time payout system that revolutionized Ontop’s operations, improved client satisfaction, and set new benchmarks for payroll efficiency.
Managing global payroll isn’t just about efficiency—it’s about ensuring worker satisfaction and financial well-being. In regions like Latin America, where traditional payment systems can create friction, Ontop recognized the need for a seamless, reliable, and rewarding payroll experience. Worker happiness is at the core of Ontop’s mission, and delays or inefficiencies in traditional payroll models risked impacting satisfaction and engagement.
To maintain a high standard of worker experience, Ontop needed a streamlined, cost-effective solution that prioritized fast, secure, and hassle-free payments—ensuring workers are paid on time, every time.
Bamboo introduced a real-time payouts solution, custom-tailored to meet Ontop’s needs. Starting with Bamboo’s manual payouts express tool, Ontop explored the solution with a flexible trial phase, avoiding upfront integration costs. Once the approach proved successful, Ontop integrated Bamboo’s API, enabling automated and scalable real-time payments.
Key features of Bamboo’s solution included:
- Real-time payments: Essential for Ontop’s on-demand payroll model, ensuring employees receive their funds instantly.
- FX optimization: Transparent, cost-effective currency conversions streamlined cross-border operations.
- Personalized support: A dedicated team ensured smooth implementation and ongoing success.
- Scalable integration: The API integration prepared Ontop for seamless scaling across markets.
The results of this partnership have been nothing short of transformational:
- Instant payments: Payroll processing times dropped from days to under an hour, with an impressive 99.75% approval rate.
- Operational savings: Consolidating payment providers reduced costs while increasing efficiency.
- Client satisfaction: Thousands of contractors across Latin America now enjoy instant fund availability, creating a ripple effect of trust and loyalty.
- Significant scale: In the first week alone, Bamboo and Ontop processed millions of dollars, proving the solution’s impact and scalability.
“Partnering with Bamboo has been a game-changer for our payroll operations in Latin America. The real-time payouts and exceptional support have allowed us to enhance client satisfaction while achieving operational efficiencies.”
Juan Pablo Acosta, Head of Financial Operations at Ontop.
Looking ahead:
Following the success in Colombia and Brazil, Ontop is set to expand its partnership with Bamboo into Mexico and Peru in Q1 2025. This growth promises to replicate their success, providing faster, more accessible payroll solutions across the region.
1 hr
Reduced from up to 5 days to under 1 hour, most in real time.
Payment speed
99.8%
Success rate for transactions.
Approval rate
530
Financial entities supported through 5 different countries.
Coverage
Q1
Launching in Mexico and Peru
in Q1 2025.
Market expansion
1 hr
Reduced from up to 5 days to under 1 hour, most in real time.
Payment speed
99.8%
Success rate for transactions.
Approval rate
530
Financial entities supported through 5 different countries.
Coverage
Q1
Launching in Mexico and Peru
in Q1 2025.
Market expansion
Conclusion:
The collaboration between Ontop and Bamboo shows how innovation and teamwork can redefine payroll operations. Together, they’ve set a new standard for speed, reliability, and client satisfaction in Latin America. As Ontop continues to grow, Bamboo remains a trusted partner, helping businesses thrive with efficient, scalable solutions tailored to a fast-paced world.
Learn more about how Ontop is simplifying global hiring and payments.
Learn more about how Ontop is simplifying global hiring and payments.