SUCCESS CASE
Transforming ride-hailing in Latin America: inDrive and Bamboo
inDrive, a mobility and urban services platform, partnered with Bamboo to address complex payment challenges in Latin America.
By integrating Bamboo’s payment solutions, including real-time payouts, digital wallets, and bank transfers, inDrive, one of the fastest-growing ride-hailing apps, has been able to provide drivers with a smoother and more efficient payment experience.
This collaboration has not only improved operational efficiency but has also significantly boosted driver satisfaction by ensuring quicker and secure payments, fostering a more positive experience across Latin America.
A transformative journey
inDrive faced operational challenges as it sought to maintain cost efficiency while ensuring smooth, uninterrupted payments (24/7) for its drivers across multiple Latin American markets. Delayed payments and cost inefficiencies were impacting driver satisfaction, as well as the company’s operational agility.
inDrive needed a partner who could address these obstacles, providing optimized payment processes and personalized support to keep drivers engaged and satisfied.
Bamboo stepped in with a tailored approach, optimizing inDrive’s payment processes to streamline cash flow and minimize costs. Through a customized mix of payment methods and a dedicated support team, Bamboo provided proactive, rapid response solutions that effectively addressed inDrive’s operational issues.
By ensuring that drivers received timely payments and seamless support, Bamboo’s solution increased process efficiency and overall driver satisfaction.
Since partnering with Bamboo, inDrive has experienced significant improvements in payment efficiency and cost management. Driver satisfaction has increased, as has inDrive’s ability to operate smoothly across its Latin American markets.
Through Bamboo’s flexible, transparent support model, inDrive has been able to provide a seamless, uninterrupted payment experience for drivers, empowering the company to scale its impact and operations in Latin America.
The Bamboo advantage:
flexibility, transparency,
and customized solutions
What sets Bamboo apart in this partnership is its commitment to transparency, flexibility, and tailored solutions that align with the unique needs of partners like inDrive. With a deep understanding of the Latin American market, Bamboo’s flexible approach supports inDrive in delivering uninterrupted payment processing that strengthens driver engagement and enhances operational resilience.
“Our partnership with Bamboo has been an important step in optimizing our processes in Latin America,"
“Their solutions have allowed us to reduce costs and improve the efficiency of our payment operations. Bamboo provides us with reliable tools for instant payments and modern support, enabling us to deliver a stable and user-friendly service to our customers and drivers. Their flexible approach helps us quickly adapt to our needs, ensuring seamless operation of our platform.”
Vasilii Everstov, Head of Fintech at InDrive.
Expanding across key markets
Currently, the collaboration between Bamboo and inDrive spans Mexico, Chile, Peru, Colombia, and Argentina, with plans for expansion into additional markets across Latin America. This partnership represents a shared vision to continuously improve the financial tools available to inDrive’s users, enabling sustained growth and operational innovation.
5
Countries
coverage
50+
Payment methods coverage
24/7
Payout
availability
Same day
Payout
execution
5
Countries
coverage
24/7
Payout
availability
50+
Payment methods coverage
Same day