Success Cases

Real results from businesses that trust us—seamless, secure, and efficient cross-border payments in action

Ontop transform payroll operations in Latin America
with Bamboo’s real-time payment solutions

In the competitive landscape of payroll and workforce management, speed and reliability are non-negotiable. Ontop, a leading global hiring and payments platform, teamed up with Bamboo to tackle payroll delays in Latin America.

The result? A seamless, real-time payout system that revolutionized Ontop’s operations, improved client satisfaction, and set new benchmarks for payroll efficiency.

A transformative journey

Ontop revolutionized payroll in LatAm with Bamboo’s real-time payouts, cutting delays, reducing costs, and ensuring instant payments for thousands of contractors.

The Challenge

Managing global payroll isn’t just about efficiency—it’s about ensuring worker satisfaction and financial well-being. In regions like Latin America, where traditional payment systems can create friction, Ontop recognized the need for a seamless, reliable, and rewarding payroll experience. Worker happiness is at the core of Ontop’s mission, and delays or inefficiencies in traditional payroll models risked impacting satisfaction and engagement.

To maintain a high standard of worker experience, Ontop needed a streamlined, cost-effective solution that prioritized fast, secure, and hassle-free payments—ensuring workers are paid on time, every time.

The Solution

Bamboo introduced a real-time payouts solution, custom-tailored to meet Ontop’s needs. Starting with Bamboo’s manual payouts express tool, Ontop explored the solution with a flexible trial phase, avoiding upfront integration costs. Once the approach proved successful, Ontop integrated Bamboo’s API, enabling automated and scalable real-time payments.

Key features of Bamboo’s solution included:

Real-time payments: Essential for Ontop’s on-demand payroll model, ensuring employees receive their funds instantly.
FX optimization: Transparent, cost-effective currency conversions streamlined cross-border operations.
Personalized support: A dedicated team ensured smooth implementation and ongoing success.
Scalable integration: The API integration prepared Ontop for seamless scaling across markets.

The Outcomes

The results of this partnership have been nothing short of transformational:

Instant payments: Payroll processing times dropped from days to under an hour, with an impressive 99.75% approval rate.
Operational savings: Consolidating payment providers reduced costs while increasing efficiency.
Client satisfaction: Thousands of contractors across Latin America now enjoy instant fund availability, creating a ripple effect of trust and loyalty.
Significant scale: In the first week alone, Bamboo and Ontop processed millions of dollars, proving the solution’s impact and scalability.

❝ Partnering with Bamboo has been a game-changer for our payroll operations in Latin America. The real-time payouts and exceptional support have allowed us to enhance client satisfaction while achieving operational efficiencies.❞

Juan Pablo Acosta

Head of Financial Operations at Ontop

1 hr

Reduced from up to 5 days to under 1 hour, most in real time.

99.8%

Success rate
for transactions.

Conclusion

The collaboration between Ontop and Bamboo shows how innovation and teamwork can redefine payroll operations. Together, they’ve set a new standard for speed, reliability, and client satisfaction in Latin America. As Ontop continues to grow, Bamboo remains a trusted partner, helping businesses thrive with efficient, scalable solutions tailored to a fast-paced world.

Learn more about how Ontop is simplifying global hiring and payments.